1. Legal information and purpose of the GST
These General Terms and Conditions of Services (hereinafter referred to as "GTCS") define the rights and obligations of DaDrH SRL (hereinafter referred to as "DaDrH SRL") and its subscribers (hereinafter referred to as "Subscribers") concerning the paid services available on the Tikozoo.com website (hereinafter referred to as the "Website").
Legal information and full contact details for DaDrH SRL are available on the Website.
For the terms and conditions of use of the Site and free services, please consult the General Terms and Conditions of Use (GTCU).
For general terms and conditions relating to the sale of products, please consult the General Terms and Conditions of Sale (GTCS).
DaDrH SRL may amend these GTS at any time, subject to informing Subscribers at least 30 days before they come into force. Any Subscriber refusing to accept the changes may cancel their Subscription within this period.
2. Definitions
The terms below are defined as follows:
- Subscriber Any individual of legal age (18 or over) taking out a Subscription with DaDrH SRL for personal use.
- Subscription Contract giving the Subscriber access to Specific Services, in particular the reception of one digital book per month.
- Account Profile: Profile created by the Subscriber on the Site, accessible via a login and password.
- Personal data Personal information collected and processed by DaDrH SRL in accordance with its privacy policy.
- Specific Services All features and benefits reserved for Subscribers (details in paragraph 4).
- Press Kiosk Access to a digital platform offering a catalogue of magazines and novels, via a partnership with YouScribe.
- Website The website operated by DaDrH SRL.
- DaDrH SRL The company operating the Site, registered under the number BE1020.028.442, with its registered office at Rue Joseph Bertaux 4, 6040 Jumet, Belgium.
3. Description of the Subscription and Specific Services
Subscription gives access to Specific Services, available exclusively via the Subscriber's Account, in return for payment.
Specific Services include :
- Unlimited access to the Press Kiosk (regularly updated catalogue).
- Discounts of up to 50 % on products in the shop.
- Free delivery on all products.
Details of the Specific Services can be consulted in the member area of the Account.
Subscribers receive their login details by email upon confirmation of their subscription. The services are exclusively digital; no physical books are supplied.
The Subscriber may cancel his Subscription at any time from his Account (see paragraph 5).
4. Subscription
4.1. Creating an Account
The Subscriber must create an Account by providing accurate information, in particular a valid email address.
- Only one Account is authorised per person.
- Any changes to personal information must be updated via the Account.
- The Subscriber is solely responsible for the confidentiality of his identifiers.
4.2. Ordering process
To take out a Subscription :
- Log on to the Site and go to the "Subscription" section.
- Accept the T&Cs by ticking the appropriate box.
- Proceed to payment by credit card.
The subscription is effective once payment has been confirmed.
4.3. Confirmation
DaDrH SRL will send confirmation by email as soon as the Subscription has been validated.
5. Duration and termination of the Subscription
The Subscription is valid for 30 days and is tacitly renewed each month.
To cancel :
- Make your request using the contact form on the Site or by email (contact@Tikozoo.com).
- Requests received before the 15th of the current month will be considered for that month.
- Applications received after this date will take effect the following month.
If a direct debit is made before the request is received, the Subscription will remain active until the end of the current month.
6. Early termination and deactivation of the Account
DaDrH SRL may suspend or terminate a Subscription in the event of non-compliance with the GCS, fraud or non-payment.
In this case, the Subscriber's Account may be deactivated without entitlement to compensation.
7. Prices and payment
The price of the Subscription is indicated in euros, inclusive of all taxes:
- Trial period: 3 days.
- Monthly subscription : 41,90 €.
Payment is accepted exclusively by credit card via a secure platform. DaDrH SRL does not store any banking information.
Prices may be revised with 2 months' notice. The Subscriber may cancel if the new prices do not suit him.
8. Access to and delivery of services
The Specific Services are accessible immediately after validation of payment, directly from the Subscriber's Account on the Site.
9. Right of withdrawal
The Subscriber has 30 days to exercise his right of withdrawal by sending the withdrawal form (see Annex 2).
If this right is exercised, DaDrH SRL will suspend access to the Specific Services and refund the Subscription within 14 days.
If the Subscriber has requested immediate activation of the services, a pro rata amount will be charged for the period used.
10. Personal data
The Subscriber's Personal Data is processed in accordance with the confidentiality policy accessible on the Site.
11. Assistance and complaints
For all requests or complaints:
- E-mail : contact@Tikozoo.com.
- Telephone: +33 3 76 45 21 30.
- Timetable : Monday to Friday, between 10 a.m. and 12 p.m. or between 12.30 p.m. and 6 p.m. (excluding public holidays).
12. Miscellaneous provisions
12.1. Correspondence and proof
Exchanges are made mainly by email. Electronic data are deemed authentic between the parties.
12.2. Partial nullity
If a clause of the GTS is declared invalid, the other clauses remain applicable.
12.3. Securities
The section headings are for guidance only and do not limit the scope of the clauses.
13. Applicable law and settlement of disputes
These GTS are governed by Belgian law.
In the event of a dispute :
- Seek an amicable solution with DaDrH SRL.
- If necessary, have recourse to a mediator or the competent courts.
Appendices
Annex 1: Information on exercising the right of withdrawal
You have the right to withdraw from these General Terms of Service (GTS) without giving any reason within a period of fourteen (14) days from the date of conclusion of the contract.
1.1 To exercise your right of withdrawal :
You must notify DaDrH SRL at the following address
DaDrH SRL, Rue Joseph Bertaux 4, 6040 Jumet, Belgium,
or by email : contact@Tikozoo.com,
or via our online form available on : Tikozoo.com,
Your decision to withdraw by sending an unambiguous statement (for example, a letter sent by post, an email or an online form). You may use the model withdrawal form in Annex 2, but this is not compulsory.
If you use this option (via form or email), we will immediately send you an acknowledgement of receipt of your request on a durable medium (for example, by email).
1.2 To comply with the withdrawal period :
All you have to do is send your communication concerning the exercise of the right of withdrawal before the expiry of the fourteen (14) day period.
1.3 Effects of withdrawal
In the event of your withdrawal, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from a specific delivery method chosen by you, other than the cheapest standard delivery method offered by us), without undue delay and, in any event, no later than fourteen (14) days from the day we are informed of your decision to withdraw.
We will make the refund using the same method of payment that you used for the original transaction, unless you expressly agree to a different method. In any event, this refund will not incur any costs for you.
If you have asked us to start providing the services during the withdrawal period, you must pay us an amount proportionate to the services provided to you up to the time you informed us of your withdrawal, in relation to the total services provided under the contract.
Appendix 2: Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of DaDrH SRL, Rue Joseph Bertaux 4, 6040 Jumet, Belgium :
Subject: Exercising the right of withdrawal
I/We notify you/us hereby my/our (*) Withdrawal from the contract for the following services:
- Ordered on (*): [date].
- Received on (*): [date]
Consumer information :
- Name: [Full name]
- Address: [Address]
- Telephone (optional): [Telephone number].
- Email : [Email Address]
Consumer's signature (only if the form is submitted on paper) :
[Signature]
Date: [Indicate date]
(*) Delete what is unnecessary.